While we offer free shipping on the majority of our products, certain traditional items such as Indian Handloom Sarees, Dress Materials, and other artisan-crafted goods are subject to specific shipping policies.
These items are sourced directly from weavers and artisans in India once an order is placed. Accordingly, shipping charges (as stated on individual product pages) apply to these products. In the event of a return, the shipping charges will be deducted from the final refund amount.
We request our customers to review the product details and below return & cancellation policy carefully before placing an order, as these policies are in place to support traditional artisans and ensure sustainable sourcing practices.
Order Cancellation
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Orders cancelled before shipment are eligible for a full refund.
- Orders cancelled after dispatch will be processed as a return.
- For partial cancellations, refunds will be issued only for the cancelled items.
Returns
- Return requests must be raised within 48 working hours of delivery by emailing admin@samantafactory.com with your order and tracking details.
- Items must be in original condition (unused, unwashed, with tags/accessories).
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Return shipping costs are the customer’s responsibility and non-refundable.
- The returned parcel must reach us within 14 days of booking the return.
- Original shipping charges are non-refundable.
- These items are sourced directly from weavers and artisans in India once an order is placed. Accordingly, a shipping charge of £30 applies to each of these products, which is included in the final for each of the product. In the event of a return, the shipping charge of £30 will be deducted from the refund amount of each of the product.
Refunds
- Refunds will be initiated to the original payment method within 1–2 working days after the returned items are received and approved.
- These items are sourced directly from weavers and artisans in India once an order is placed. Accordingly, a shipping charge of £30 applies to each of these products, which is included in the final for each of the product. In the event of a return, the shipping charge of £30 will be deducted from the refund amount of each of the product.